Question: Whats the difference is between a 80% and a 98% furnace?
Answer: The higher the efficiency the more heat is exchanged from the heat exchanger so an 80% you get 80% of the heat from your system. A 98% uses 98% of the heat being exchanged. With that the flue temperatures are lower with the higher efficiency furnaces. Less waste and heat lost out the flue.
Question: What is a heat pump?
Answer: A heat pump is exactly what it says, it absorbs the heat from the outside atmosphere and releases it inside the building it is heating. Most heat pumps are designed to absorb heat down to a specific temperature. If that temperature goes lower, then a secondary heat source is required, either an electric or gas source air handler.
Question: Why choose Diamond Climate Control Systems?
Answers: Because we are certified experienced professionals, that are properly equipped to do the job. Provide the best equipment and service for a fair price. We stand by all work we do.
Question: I’m on a budget, do you have financing?
Answers: Yes, we have many options and plans available.
Question: I hear funny noises when my system comes on. When should I call for service?
Answers: As soon as you hear the noises. There and many different things that can cause the noises.
Question: Do you install the new thermostats that are Wi-Fi or Bluetooth?
Answers: Yes, I sell a new thermostat with any new system. We offer many different brands, and types to serve the customer’s needs.
Question: What’s the typical lifespan of a furnace and or an air conditioner?
Answers: With proper maintenance a typical system will last 15 to 20 years.
Question: I have allergies, what filter system works best for someone with outdoor allergies
Answers: A Aprilaire or an Air Bear 15 to 20 hypo allergenic MERV filter. These filters provide a large surface area for filtration.
Question: I have on old house in need of a new system right away. How long does it take to install?
Answers: typically, one day to a day and a half.
Question: Will you inspect the whole HVAC system, including electrical components and ductwork?
Answers: Yes, we up grade any electrical and modify duct to work with the new system.
Question: Will you measure the home and follow Manual J guidelines for sizing new HVAC equipment?
Answers: Yes, we do a home survey on any home that is getting a new system. The survey helps size the equipment properly.
Question: Will you provide proof of licensing and insurance to repair and replace heating and cooling equipment?
Answers: Yes, as required
Question: Will you complete and submit any warranty information, local rebates, and paperwork on my behalf? If not, will you provide me with information on any warranty or rebate programs for which I am eligible?
Answers: Yes, we will go over all that at time of completion.
Question: Will you provide proof of HVAC certification?
Answers: Yes, On every job.
Question: Will you leave behind all upfront pricing, bids, documentation, sizing calculations, certifications, and necessary records in writing?
Answers: Yes, we put a package together that has all the documentation and service record for the equipment installed.
Question: Will you provide me with clear communication about your HVAC system, how to operate it properly, and tips for making sure the system is operating at its best?
Answers: Yes, we will instruct you on all the controls and simple things to make it work at its best.
Question: Will you evaluate the HVAC system’s air balance by measuring the supply and return ducts?
Answers: Yes, we check static pressure before and after installation, and adjust as needed.
Question: If insulating air ducts, will all duct leaks be sealed first?
Answers: Yes, as per code all ducts have to be sealed and secured properly.
Question: Are all the work details listed along with where the equipment is going to be installed? Does it include start and completion dates, contractor’s insurance policy, and license number(s)?
Answers: Yes, upon initial consultation, all the equipment, location, start and stop will be discussed. We will have a copy of the insurance policy on hand for you to review.
Question: Will you specify the makes and models of the equipment, including model numbers, names, quantity, manufacturer warranties, documentation, and energy ratings?
Answers: Yes, with every system we sell and install.
Question: After work is completed, will you leave all the owner’s manuals, documentation of installation procedures, AHRI certificate, and any records of measurements and testing?
Answers: Yes, it will be included in all the paperwork given to you.
Question: Is the payment schedule confirmed and in writing?
Question: What does the proposal documentation include?
Answers: It includes the quote, which has the equipment, labor, Refrigerant, and any miscellaneous parts, to include ductwork, electrical components.
Question: Will you include a fresh filter as part of regular maintenance?
Question: Will you replace or repair any damaged components onsite?
Answers: Yes, to keep the system working at its peak performance.
Question: I need service now! How long do I have to wait for you to show up?
Answers: We can usually respond to service calls with in the first hour of the call.
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